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Privacy Policy

Last updated: December 25, 2025

Introduction

At OurFamilyHub ("we," "us," or "our"), we take your family's privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use OurFamilyHub at ourfamilyhub.app ("the Service").

Our commitment: We will never sell your personal information or your family's data to third parties. Your family's information is yours, and we only use it to provide and improve the Service.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Password (securely encrypted)
  • Family member names and profile information
  • Profile photos (optional)

Family Data

To provide the Service, we store:

  • Calendar events and schedules
  • Chore assignments and completion records
  • Grocery lists and meal plans
  • Family messages and announcements
  • Screen time settings and rewards
  • Photos uploaded to the family gallery

Usage Information

We automatically collect:

  • Device type and operating system
  • Browser type
  • General usage patterns (to improve the Service)
  • Error logs (to fix bugs)

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Sync your family data across all your devices
  • Send important notifications (event reminders, chore alerts, etc.)
  • Process subscription payments
  • Respond to your support requests
  • Send occasional product updates (you can opt out)
  • Analyze usage patterns to improve features
  • Ensure the security of your account

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share information only in these limited circumstances:

  • With service providers: We work with trusted companies that help us operate the Service (hosting, payment processing, email delivery). They are bound by strict confidentiality agreements.
  • Within your family: Information you add to OurFamilyHub is shared with other members of your family group as intended by the Service's features.
  • Legal requirements: We may disclose information if required by law or to protect the rights, safety, or property of our users or the public.

4. Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit (HTTPS/TLS)
  • Sensitive data is encrypted at rest
  • Passwords are securely hashed and never stored in plain text
  • Regular security audits and monitoring
  • Access to personal data is limited to authorized personnel only

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Children's Privacy

OurFamilyHub is designed to be used by families, including children under the supervision of their parents or guardians. We take special care with children's data:

  • Only parents/guardians can create family accounts
  • Children's profiles are managed by adult family members
  • We collect minimal information about children
  • We do not knowingly collect data from children under 13 without parental consent

If you believe we have collected information from a child without appropriate consent, please contact us immediately.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information through your account settings
  • Deletion: Delete your account and all associated data
  • Export: Download your family's data in a portable format
  • Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, visit your account settings or contact us at support@ourfamilyhub.app.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences (theme, settings)
  • Understand how you use the Service
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

8. Third-Party Services

We use trusted third-party services to help operate OurFamilyHub. These include hosting providers, payment processors, and analytics services. Each service provider is carefully selected and bound by agreements to protect your data. Our service providers do not have permission to use your data for their own purposes.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal information within 30 days, except where we are legally required to retain certain records. Anonymized, aggregated data may be retained for analytics purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice in the Service. We encourage you to review this page periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@ourfamilyhub.app

Website: ourfamilyhub.app

Please also review our Terms of Service which govern your use of OurFamilyHub.